The Basics of Customer Service

  • Overview – The Basics of Customer Service
    • Better customer care is the key to sustainable growth of the any business. Each employee must know basics of how to handle their customers effectively and maintain long lasting business relationship with them.
    • As a result to address above requirements this elearning course developed to teach learners both in public and private sector basics of how to handle their customers effectively and maintain long lasting business relationship with them to ensure sustainable growth in their establishments.
    • This elearning course will discuss basics of customer service and techniques to maintain long lasting business relationship with them.

  • Learning outcomes
    • Understand the basics of customer care 
    • Understand factors that affect effective customer care
    • Understand techniques used to manage customers
    • Understand techniques used to handle complaints

  • Lesson Plan
    • Who is our customer
    • Types of customers from a sales perspective
    • Customer care
    • Customers  expectations – 5 Cs 
    • Dealing with customers  (S.A.T.)
    • Handling complaints  (L.A.S.T.)

  • Duration 
    • Approximately 30 minutes.
    • The length of the course may depend on your absorption power to study materials. 

  • Target Audience
    • This training is designed to help people who are new to customer care, or those who need to refresh their skills in customer care. It is ideal for people who are expanding their job role to serve customers.
    • This course is designed to guide and improve skills of all professionals whose working with customers in both public and private sector.

  • Entry Requirements
    • There are no specific entry requirements for this course.

  • Medium
    • Mix of Sinhala & English

Course Information

Estimated Time: 30 Min

Difficulty: Beginner

Course Instructor

Niroshan Priyanga Niroshan Priyanga Author

Enroll Now

රු1,200.00

Who is our customer

Types of customers from a sales perspective

Customers  expectations – 5 Cs

Dealing with customers  (S.A.T.)

Handling complaints  (L.A.S.T.)

What Others Have Said

Best virtual learning experience
By: chamodijayasinghe010

I learned a lot of practical tips from this course.Thank you very much sir.Superb👍

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