Effective Date: 18.09.2025
- Introduction
Welcome to Flexlearn. This Privacy Policy outlines how Flexlearn Virtual College (Pvt) Ltd (“Flexlearn,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you use our website, www.flexlearn.lk, and its related services (collectively, the “Services”).
We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our Services, you agree to the collection and use of information in accordance with this policy.
- Information We Collect
We collect information to provide and improve our Services to you. The types of information we collect are:
- a) Information You Provide to Us:
- Account Information: When you register for an account, we collect your name, email address, and a password.
- Payment Information: When you subscribe to a plan, your payment is processed by our secure third-party payment gateway (Payhere). We do not collect or store your full credit card or debit card details on our servers. We only receive transaction confirmation and necessary details to manage your subscription.
- Communications: If you contact us directly via email or our contact form, we may receive additional information about you such as your name, email address, phone number, the contents of the message, and any other information you may choose to provide.
- b) Information We Collect Automatically:
- Usage Data: We automatically collect information about your interaction with our Services. This includes the audio lessons you listen to, your progress in courses, how often you log in, and the features you use. This helps us to understand our users’ needs and improve the platform.
- Log and Device Data: Like most websites, our servers automatically record information that your browser sends. This may include your IP address, browser type and version, device type, operating system, and the date and time of your access.
- How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain Our Services: To create your account, process your subscription payments, and deliver the content library to you.
- To Improve and Personalize Our Services: To understand how our users engage with the content and to recommend lessons or learning paths that may be of interest to you.
- To Communicate With You: To send you essential service-related emails, such as purchase receipts, password resets, and important updates to our Terms or policies. We will only send you marketing communications (like newsletters) if you have explicitly opted in to receive them.
- For Security and Fraud Prevention: To protect our platform and our users from fraudulent or illegal activity.
- To Comply with Legal Obligations: To comply with applicable laws and regulations in Sri Lanka.
- How We Share Your Information
We value your privacy and do not sell your personal data to third parties. We only share your information with trusted partners who help us operate our business, under strict confidentiality agreements. This includes:
- Payment Processors: To securely process your subscription payments.
- Analytics Providers: With services like Google Analytics to understand website traffic and usage patterns. This data is typically aggregated and does not personally identify you.
- Service Providers: With companies that provide services on our behalf, such as website hosting and email delivery.
We may also disclose your information if required by law or in response to valid requests by public authorities in Sri Lanka.
- Cookies
We use cookies and similar tracking technologies to operate and personalize our website. Cookies are small data files stored on your device. We use them for essential functions like keeping you logged in and for analytics to improve our user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
- Data Security
We are committed to protecting your data. We use administrative, technical, and physical security measures, such as SSL encryption, to help protect your personal information. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
- Your Privacy Rights
In accordance with the Personal Data Protection Act (PDPA) of Sri Lanka, you have rights over your personal data. You have the right to:
- Request access to the personal data we hold about you.
- Request that we correct any inaccurate personal data.
- Request that we delete your personal data, subject to our legal obligations.
To exercise these rights, please contact us at info@flexlearn.lk.
- Children’s Privacy
Our Services are not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children.
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@flexlearn.lk