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Niroshan Gunathilake
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215 students


  • Better customer care is the key to the sustainable growth of any business. Each employee must know the basics of how to handle their customers effectively and maintain a long-lasting business relationship with them.
  • As a result to address above requirements this e-learning course developed to teach learners both in public and private sector basics of how to handle their customers effectively and maintain a long-lasting business relationship with them to ensure sustainable growth in their establishments.
  • This e-learning course will discuss the basics of customer service and techniques to maintain a long-lasting business relationship with them.

Learning Outcomes

  • Understand the basics of customer care
  • Understand factors that affect effective customer care
  • Understand the techniques used to manage customers
  • Understand the techniques used to handle complaints


  • Approximately 30 minutes per lesson.
  • The length of the course may depend on your absorption power to study materials.

Target Audience

  • This training is designed to help people who are new to customer care or those who need to refresh their skills in customer care. It is ideal for people who are expanding their job role to serve customers.
  • This course is designed to guide and improve the skills of all professionals working with customers in both the public and private sectors.

Entry Requirements

  • There are no specific entry requirements for this course.


  • Mix of Sinhala & English


Niroshan Gunathilake

Niroshan has a background of human resource management, training & development. He has experience in emergency medical services, property management, construction and hospitality industries. Niroshan is a retired captain of Sri Lanka Army with an experience of 10 years in active service. In his military carrier he was involved in many field operations and various type of training programs as a trainer. He is a qualified trainer in First Aid & CPR, held various management positions in multinational companies. He is a graduate from Kotelawala Defence University and MBA holder from the same institution. He is a Member of Institute of Chartered Professional Managers – Sri Lanka.

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